README

All the emails that get to the support email address are automatically retrieved by the DiamanteDesk system in order to create a separate ticket out of each received letter. EmailProcessing Bundle is required for the proper work of this functionality.

Requirements

DiamanteDesk supports OroCRM version 1.8+.

Installation

Add as dependency in composer:

composer require diamante/email-processing-bundle:dev-master

Configuration

To start email processing, run this command on your console:

php app/console diamante:emailprocessing:  pipe <  /path/to/emails/test-email.eml

You can also run and configure email processing from the console. Two commands are available:

• using IMAP protocol for email retrieval from a remote email server.

    php app/console oro:cron:diamante:emailprocessing:general
  

This command may be configured through a crontab, allowing to send polls periodically on a given schedule.

• or using the email piping method:

     php app/console diamante:emailprocessing:pipe <  /path/to/emails/stream
  

This command is only applicable when DiamanteDesk and email server are installed on the same server machine. It includes piping method which has a remarkable advantage over a IMAP, as, when using piping, all the emails get to the system and are converted into tickets or comments immediately, unlike when using IMAP which sends polls to the remote server within scheduled time (at least 1 minute). This advantage allows to quicky react on customer requests or solve any issues on a real-time basis.

Contributing

We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk guidelines for contributing if you wish to be a part of the project.