包简介

HelpDesk Extension for magento2

README 文档

README

Magento 2 Help Desk Extension helps you to collect all requests, inquiries, offline chat messages, emails in one place.

All messages will be assigned to the proper department without leaking information. Furthermore, utilize the ticket system is very important to bring a powerful and flexible solution for Store Support in Magento.

Main Features

[New] Auto Convert Email To Ticket
[New] Compatible With SendGrid
Live Chat With Many Customer At Once
Offer Multiple Ways For Customer To Get Support FEATURED
Create Unlimited Departments, Agents, and Categories
Able to Create & Reply to Ticket directly to Email
File Attachment to the ticket
Set Priority, Status, and Category section for each ticket
Quick Reply or Close a ticket
Easy to Check ticket history
Check Ticket Status In Second
Satisfaction Star Rating For Effectiveness
Quick Responses With Answer Shortcut
Ticket auto-expiration & Auto-reminder FEATURED
[New] Support GraphQL

Installation

Setup via composer

composer require landofcoder/module-helpdesk

then run magento 2 commands:

php bin/magento module enable Lof_HelpDesk
php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy -f
php bin/magento cache:clean

Donation

If this project help you reduce time to develop, you can give me a cup of coffee :)

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landofcoder/module-helpdesk 适用场景与选型建议

landofcoder/module-helpdesk 是一款基于 PHP 开发的 Composer 扩展包，目前已累计 2.05k 次下载、GitHub Stars 达 2，最近一次更新时间为 2021 年 10 月 01 日，在 PHP 生态内属于活跃度较高的组件。

它主要适用于以下技术方向：「landofcoder」「helpdesk magento 2」「question and answers for magento 2」「magento 2 helpdesk」「landofcoder HelpDesk」等业务场景。在实际项目中，围绕这些方向常见需要落地的问题包括：接口对接、性能调优、并发安全、与既有框架（Laravel / ThinkPHP / Yii / Webman 等）的兼容适配，以及生产环境的日志埋点与稳定性保障。

我们在过去多个企业项目中使用过 landofcoder/module-helpdesk 或与其功能相近的方案，如果你在选型或落地过程中遇到问题，例如 版本兼容、二次改造、私有化封装、与内部系统对接、生产 BUG 排查，欢迎联系我们协助评估。

围绕 landofcoder/module-helpdesk 我们能提供哪些服务？

定制开发 / 二次开发

基于 landofcoder/module-helpdesk 在你已有业务上做功能扩展、字段裁剪、UI 适配、与内部账号 / 权限 / 日志系统的深度对接。

BUG 修复 & 性能优化

线上偶发问题、内存泄漏、慢查询、并发异常等排查修复；针对高流量场景做缓存、队列、索引层面的调优。

项目外包 & 长期维护

承接完整的项目从需求 → 设计 → 开发 → 上线 → 长期运维；也可按月提供技术保姆服务。

yvsm@zunyunkeji.com QQ：316430983 微信：yvsm316 西安尊云信息科技 · 专注 PHP / Go / 分布式系统研发

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