README

Create Zendesk tickets from Magento 2 form submissions. This free add-on for MageMe WebForms bridges your storefront forms with Zendesk support — including custom field types, file attachments, and connection testing from the admin panel.

Features

• Create Zendesk support tickets automatically when customers submit a form
• Map form fields to ticket properties (group, priority, type, custom fields)
• Add collaborators and followers to tickets for team visibility
• Attach uploaded files and gallery images via Zendesk upload tokens
• Custom form field types that pull options from Zendesk (Group, Priority, Type selects)
• Built-in connection testing to verify Zendesk credentials from the admin panel
• Apply tags to tickets for routing and reporting
• Multi-store support with per-store Zendesk configuration

Requirements

• Magento 2.4.x
• MageMe WebForms 3 version 3.5.0 or higher
• zendesk/zendesk_api_client_php ^2.2
• Zendesk account with API access

Installation

composer require mageme/module-webforms-3-zendesk
bin/magento setup:upgrade
bin/magento cache:flush

Configuration

1. Go to Stores > Configuration > MageMe > WebForms > Zendesk and enter your Zendesk subdomain, email, and API token. Click Test Connection to verify.
2. Open any form in the admin panel and configure the Zendesk integration tab to map fields and set ticket properties.

Other MageMe WebForms Integrations

Handle every customer touchpoint with the right platform:

• Freshdesk — create Freshdesk tickets with agent and group routing
• HubSpot — sync contacts, companies, and tickets
• Salesforce — create leads from form submissions
• Zoho CRM & Desk — create leads and support tickets
• Klaviyo — build profiles and grow your email lists
• Mailchimp — subscribe customers to audiences
• Zapier — connect forms to 7000+ apps

Custom Magento development

Need a feature an extension doesn't cover, or a bespoke Magento build? MageMe takes on custom extension development and integration work.

→ Custom Magento development

Support

• Documentation: docs.mageme.com
• Bug reports and feature requests: GitHub Issues

License

Governed by the MageMe End User License Agreement (mageme.com/license). This add-on is distributed free of charge.

MageMe WebForms is a no-code form builder for Magento 2 — conditional logic, multi-step forms, file uploads, and CRM integrations. → Get WebForms