README

Contents

• 1   Features
• 2   Terminology
• 3   Obtaining Whups
• 4   Documentation
• 5   Installation
• 6   Assistance
• 7   Licensing

Whups is a Horde ticket-tracking application. It is very flexible in design, and can be used for help-desk requests, tracking software development, and anything else that needs to track a set of requests and their status.

This software is OSI Certified Open Source Software. OSI Certified is a certification mark of the Open Source Initiative.

1   Features

Currently Whups supports the following features:

• Support for multiple "Queues" (aka Projects).
• Custom ticket types, states, priorities, attributes per Queue.
• Create, update, assign, close tickets.
• Search for tickets matching specific criteria.
• A complex query building for building and saving/storing custom searches.
• Guest access (in addition to login access).
• E-mail notification of changes to tickets.
• Ticket creation and updating through e-mail messages.
• Permissions support.

2   Terminology

Queues

Project name (or other major category name). This is the top level structure.

Types

Project Type, each Type has the following components:

States

State (Stage) of the current item. For example: new, open, closed, resolved, etc.

Priorities

Priority of the current item. For example: Critical, High, Low, Normal, Urgent, etc. Could also be abstracted (Red, Yellow, Green; 1, 2, 3; etc)

Attributes

From a large set of attribute types, an arbitrary number of attributes can be added, including attribute names, descriptions, whether they are required etc.

Form Replies

Reply texts for updating tickets, used for automatically filling ticket comments with stock phrases.

Responsible Users

Users responsible for a queue. These can be anyone, but should be Horde users. Notifications only work with Horde users who have identities with an email address set.

Versions

Allows you to track multiple versions of the same project. Can be used for actual versions (CVS HEAD, 1.0, etc), development cycles (planning, prototyping, production), etc.

Tickets

This is an "Instance" of a Type.

3   Obtaining Whups

Further information on Whups and the latest version can be obtained at

http://www.horde.org/apps/whups

4   Documentation

The following documentation is available in the Whups distribution:

5   Installation

Instructions for installing Whups can be found in the file INSTALL in the doc/ directory of the Whups distribution.

6   Assistance

If you encounter problems with Whups, help is available!

The Horde Frequently Asked Questions List (FAQ), available on the Web at

http://wiki.horde.org/FAQ

Horde LLC runs a number of mailing lists, for individual applications and for issues relating to the project as a whole. Information, archives, and subscription information can be found at

http://www.horde.org/community/mail

Lastly, Horde developers, contributors and users also make occasional appearances on IRC, on the channel #horde on the freenode Network (irc.freenode.net).

7   Licensing

For licensing and copyright information, please see the file LICENSE in the Whups distribution.

Thanks,

The Whups team